Shipping policy agreement

 

Thank you for choosing NoseSecret®! We're committed to providing you with the best experience possible, including a seamless shipping process. Please read the following information regarding our shipping policy:

 

1. Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the following business day. 

International orders takes from 2 to 3 business days  to process . 

2. Shipping Methods and Carriers:

We offer several shipping options to meet your needs, including standard and expedited within the US.
Our primary shipping carriers are United States Postal Service (USPS)  For domestic and International orders.

We also use USPS -Global Post "Door to country " shipping service to reduce shiping costs. This service stops tracking at port of entry in your country. Once the package arrive to the country of destination, the local carrier proceed with delivery. 

3. Shipping Rates:

Shipping rates are calculated based on the destination and selected shipping method.

USPS First Class Domestic :  $5.50 country wide and US territories, including Puerto Rico. 

USPS Priority Mail Domestic: $8.99 country wide and US territories including Puerto Rico 

USPS First Class International : Stars at $11:50  for most countries.

Shipping rates will be displayed at checkout before the completion of your purchase.

4. Estimated Delivery Time:

Delivery times vary depending on the shipping method and destination.
Estimated delivery times are as follows:

 

Domestic US Standard Shipping: 3 to 6 business days
Domestic Priority Mail shipping: 2 to 3  business days
International Shipping:  20 to 30 business days (may vary based on Customs procedures )

5. Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your order using the provided tracking number at www.usps.com for domestic orders. 

International order do not provide tracking information. However, we provide Customs ID # which allow customer  to search for shipping details at www.usps.com 

6. Shipping Restrictions:

We currently ship to addresses in the United States and its territories. 

We also ship to a selected number of countries. See list here 

7. Customs and Duties:

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
Customers are responsible for any customs charges or import duties applied to their orders. Returned packages for unpaid Customs fees are reship for an extra shipping fee 

8. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

International orders without proper formatting can be lost in the mail and not return to us in some cases. Make sure to  use the proper structure of the address to avoid delivery delays. 

9. Shipping Delays:

While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. If your delivery is delayed more than 10 days, please,  reach out to us as soon as possible.

For international orders, please, reach out within the next 30 days after shipping your order to follow up on unforeseen delays. 
We will do our best to notify customers of any significant delays affecting their orders.

10. Order Tracking and Support:

If you have any questions or concerns about your order, please contact our customer support team at Customercare@nosesecret.com  or call us  or text us at +1 201-266-0077
Our customer support team is available Monday through Friday, 10am  to 5 pm to assist you with tracking your order or resolving any shipping-related issues.

11. Returns and Exchanges:

For information on our return and exchange policy, please refer to our Returns & Cancellations Policy page.

12. Changes to Shipping Policy:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with NoseSecret®, you acknowledge and agree to our shipping policy outlined above.

If you have any further questions or need assistance, please don't hesitate to contact us.

 

Thank you for choosing NoseSecret®!