Return Policy
Returns, Refunds & Cancellations
1. What is your return policy? Can I return the product?
We believe in 100% customer satisfaction. If you are not satisfied with the results, you can return the product within 15 days of receiving the order. We will refund your order amount excluding an $8.99 processing fee and any shipping charges.
The Introductory NoseSecret kit which includes 3 different sizes is the ONLY product that qualifies for refund. Purchases of single pairs do NOT qualify for a refund.
We do not provide prepaid return labels.
2. How to get a refund?
To get a refund of the introductory kit send the package to:
NoseSecret
P. O. Box 188
Fort Lee, NJ 07024
To speed up the refund process,
Email us at customercare@nosecret.com to initiate your refund. Also include your name and date of the order on the package.
Write "NoseSecret/RETURNS" on the exterior of the envelope.
To avoid processing delays, use a reliable delivery service with tracking number to expedite the return.
If the package is lost in the mail, we will not be able to process the refund without proof of mailing.
Note: We do not resell products that have left our warehouse. However, we do require return of the product for inventory purposes.
3. When can I expect my refund?
We make sure that the refunds are processed within a week of receiving the package. It can take up to 2 weeks for the refund statement to reach you.
4. Can I cancel my order?
In general, orders are processed and shipped within 24 to 48 hours if no additional payment verification is needed.
If you need to cancel your order, please, log in to your account and send us a message requesting cancellation or modification of the order.
If you did not registered an account with us, Please, email us at customercare@nosesecret.com; keep in mind that if the email arrives after we have shipped your package, we will not be able to cancel or modify the order.
Orders paid with Paypal, can be cancelled only before it is shipped. We will NOT be able to void or cancel orders after they have been shipped.
5. I have shipped my package but have not been refunded yet ?
We process refunds weekly; mostly every Friday . If you sent your package and have not been refunded it may be because we have not received the package. Please, feel free to send us an email with tracking information, chat with us or call us to make sure we received the package.
Please, always keep record of your mailed piece to expedite your refund.
6. I placed more than one order by mistake. Can I get a refund?
If you have placed your order by mistake and need to void or cancel the order before it ships , please, email us, as soon as possible to notify us of the mistake so we do not ship the package.
7. My package has been sent back to the recipient. Can I have it reshipped?
If your package has been returned to us by the US postal service for unknown address/recipient or for undelivered reasons, we offer to reship the pacakagefro a flat dee of $5.00 fwhen we recived the package. If you need to make changes of items in the order, there is a flat fee of $10 to repackage and reship the order.
In order to avoid having your package return to sender, please, make sure you enter the correct address, including apartment or unit number, your name is written on the mailbox and alert others in your household that you are expecting a package.