International Shipping Policy Agreement
Thank you for choosing NoseSecret®! We're committed to providing you with the best experience possible, including a seamless shipping process. Please read the following information regarding our International shipping policy:
1. Processing Time:
Orders are typically processed within 2 to 5 business days after shipping address has been verified.
Orders placed on weekends or holidays will start processing on the following business day.
2. Shipping Methods and Carriers:
In order to lessen the high cost of international shipping rates, we use Global Post "Door to country" service . GlobalPost works with the United States Postal Service (USPS) for international orders by using USPS postal carriers to transport packages to their final destination. USPS handles package delivery up to customs at the destination country, and then the destination country's postal service delivers the package to the recipient's address.
If you have a concern about this delivery procedure, do not place your order using this shippingservice or contact us at customercare@nosesecret.com
3. Shipping Rates:
Shipping rates are calculated based on the destination country.
Global Post -Door to country service starts at $12.50 for Canada and $14.50 and up, to the rest of the world.
Shipping rates will be displayed at checkout before submmiting your order.
4. Estimated Delivery Time:
Delivery times vary depending on country destination and Customs processing time frame.
Estimated delivery times go from 10 to 30 days. Although, unusual, in certain events it may take longer depending on Customs procedures of the destination country.
5. Tracking Information:
NoseSecret sends an email notification when the package is shipped including Customs ID # and USPS URL to search for shipping details. Due to the nature of the shipping service "Door to Country" we are unable to locate your package after arriving to the country of destination.
6. Shipping Restrictions:
We can only ship international orders at the billing address. Make sure the address on your method of payment is updated. No changes can be made once order is placed.
7. Customs and Duties:
International orders may be subject to customs duties, taxes, or other fees imposed by the country destination.
Customers are responsible for any customs charges or import duties applied to their packages at arrival. Returned packages for unclaimed reasons is responsibility of the buyer.
8. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
International orders without proper formatting can be lost in the mail and not return to us in some cases. Make sure to use the proper structure of the address to avoid delivery delays.
9. Shipping Delays:
While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. Please, reach out within the next 30 days after shipping your order to follow up on unforeseen delays.
We will do our best to notify customers of any significant delays affecting their orders.
10. Order Tracking and Support:
You can track your order by visiting www.USPS.com
If you have any questions or concerns about your order, please contact our customer support team at Customercare@nosesecret.com or or text us at +1 (201) 266 0077 or WhatsApp +1 (201)266 0077
Our customer support team is available Monday through Friday, 10am to 5 pm EST to assist you with any shipping-related issues.
11. Returns and Exchanges:
For information on our return and exchange policy, please refer to our Returns & Cancellations Policy page. No cancellations are accepted after order has been completed. If you need to cancel the order for unforseen reasons, there is a $6.99 processing fee .
12. Changes to Shipping Policy:
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with NoseSecret®, you acknowledge and agree to our shipping policy outlined above.
If you have any further questions or need assistance, please don't hesitate to contact us.
Thank you for choosing NoseSecret®!