FAQ
GENERAL QUESTIONS
1. Does NoseSecret really work?
Yes. NoseSecret is designed to gently lift the tip of the nose, creating a more refined appearance while it is being worn. Results are instant and visible, without surgery or downtime.
2. Is NoseSecret easy to use?
Absolutely. NoseSecret is simple to insert and remove. Most customers feel comfortable using it after the first or second try.
3. Do I have to use NoseSecret every day?
No. NoseSecret is used only when you want the effect. You can wear it for special occasions, photos, or daily use—it’s completely up to you.
4. How can I choose the right size for me?
We recommend starting with our Kick-Start Kit, which includes multiple sizes so you can find the most comfortable and natural-looking fit. You can also visit our sizing guide for tips.
5. Where can I see the instructions on how to use NoseSecret?
Instructions are included with your order. You can also find step-by-step guidance and videos on our website and social media channels.
6. Can I leave NoseSecret in overnight?
NoseSecret is intended for use while you are awake. We do not recommend wearing it while sleeping.
7. Can a man use NoseSecret?
Yes. NoseSecret is designed for both men and women and works for a wide variety of nose shapes.
8. Is NoseSecret safe?
Yes. NoseSecret is made from body-safe materials and does not involve surgery, needles, or medication. As with any personal product, discontinue use if you experience discomfort.
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ORDERING
1. Where can I buy NoseSecret?
NoseSecret is available exclusively at www.nosesecret.com
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2. Do you charge sales tax?
Sales tax is applied where required by law and will be calculated automatically at checkout.
3. How can I pay if I don’t own a credit card?
We accept multiple payment options, including debit cards and digital wallets such as PayPal, Apple Pay, and Google Pay (availability may vary).
4. My order was declined but my money was taken from my account. What happened?
In some cases, banks place a temporary authorization hold even if an order is declined. These funds are usually released automatically by your bank within a few business days. If you have concerns, please contact your bank or our support team.
5. Can I purchase Gift Certificates on your site ?
We do not offer gift certificates at this time.
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PRIVACY POLICY
1. How do you use my personal information?
We use your information only to process orders, provide customer support, and improve your shopping experience. We never sell your personal data.
2. Do you use cookies?
Yes. Cookies help us improve site functionality, remember your preferences, and analyze website traffic. You can manage cookie settings through your browser.
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SECURITY
1. Is your site secure for entering my credit card information?
Yes. NoseSecret.com uses industry-standard SSL encryption to protect your personal and payment information.
2. Do you store my credit card information?
No. We do not store your credit card details. All payments are securely processed through trusted third-party payment providers.
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SHIPPING
1. How much are your shipping charges?
Shipping costs are calculated at checkout based on your location and selected shipping method.
2. When can I expect my order to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and shipping option chosen.
3. Can I order NoseSecret outside the United States?
Yes. We ship internationally to many countries.
4. Can NoseSecret provide tracking for international packages?
Yes. International orders include tracking, although updates may vary depending on the destination and local carrier.
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RETURNS
1. Can I return the product?
Please review our Return Policy page for full details. Due to hygiene reasons, certain items may be non-returnable once opened.
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OTHER QUESTIONS
Why does my order status say “Verification Required”?
This means your order was flagged for a quick security check to protect against fraud. This helps keep all customers safe.
Why can’t I have my order shipped to a different address?
For security reasons, some orders must ship to the billing address provided at checkout.
I received an email saying my order is under validation. What does this mean?
Your order is being reviewed to confirm payment details. This process is usually completed within 24 hours.
I paid for my order but it hasn’t shipped yet. Why?
Orders may be delayed due to verification, high order volume, or processing time. You’ll receive a shipping confirmation email once your order is on the way.
I do not want my order shipped to my billing address. What can I do?
If your order allows alternate shipping addresses, you can update this during checkout. Otherwise, please contact customer support before placing your order.
What is my tracking number?
Once your order ships, you will receive an email with your tracking number and a link to track your package.
If you dont find the answer to your question, please email us at customercare@nosesecret.com