FREE US SHIPPING ORDERS OF $20+

Order Status and Delivery Information

This page provides information relating to the United States Postal Service delivery of your package as well as other common issues.

How long will it take to receive my order?

What is the status of my order?
What does my package look like?
Does my package say NoseSecret anywhere?
How to prevent delivery issues:
How can I track my package?
When will my package arrive?

Which countries offer delivery confirmation?

 

How long will it take to receive my order?

We strive to ship all  orders the same day . However, some orders that require manual verification may delay the shipping process.

In order to make sure that you receive your package on time please whitelist emails from customercare@nosesecret.com to receive notification about shipping updates or information request. .

International orders might take an additonal  time for first time buyers. Make usre that the shiping addres matches the address on your credit card account. 

What is the status of my order?

After placing your order, our fulfillment team makes sure that your order is properly verified to avoid shipping delays or unauthorized charges.

You may see that the status of your order  change for the following reasons:

- Unfullfilled: unfulfillment means that we have received your order but it is in queue for verification. Most orders from the United States are automatically verified so they are shipped the same day from Monday through Friday.

- Manual Verification Required: All orders under verification will be processed after we receive your reply via email.

In order to avoid unnecessary delays, please whitelist our email customercare@nosesecret.com to receive emails promptly. Or to avoid Manual verification process pay yourorder with 'Paypal direct Payment". You do not need a paypal account click here

- Pending: We have communicated with but we have not receivede a response.

What does my package look like?

  • USPS First Class Domestic and International packages measure 5 in. wide and 7 in. long. 
  • USPS Priority Mail Domestic and International packages measure 5 in. wide and 10 in. long.
  • USPS Priority Mail Express Domestic and International packages measure 9.5 in. wide and 12.5 in. long. Express packages require an authorized signature upon delivery.
DOMESTIC-

USPS

INTERNATIONAL

USPS

USPS First Class Domestic envelope

First Class 

USPS First Class International envelope

USPS Priority Mail Domestic envelope

Priority mail 

USPS Priority Mail International envelope

Priority Mail 

USPS Priority Mail Express International envelope
Express mail

USPS Priority Mail Express International envelope

Express mail

 

Does my package say NoseSecret ?

No, we do not write NoseSecret on the package. The shipping label will simply state "NS" as the sender. No one will be able to tell what is inside your package.

How to prevent delivery issues:

  1. Know what your package looks like.
  2. Check your address address before placing your order. Remember to include any apartment/unit/suite/room number if applicable.
  3. Make sure the name on your order matches the name on the mailbox. Packages may be returned to us without delivery if the mailman sees a different name on the mailbox.
  4. If you are living with other people, let them know that you are expecting a package.
  5. If you are living in an apartment building with a doorman/concierge/reception area, let them know that you are expecting a package.
  6. Make sure your mailbox is secure from theft.
  7. If the tracking information provided by United States Postal Service indicates your package has been delivered, we will consider your package as delivered, and there will be no replacement.

How can I track my package?

We send an email with your tracking number from NoseSecret within 1-3 days of placing your order. The email's subject will say "Package Shipped to You", and will be sent from customercare@nosesecret.com

*Please make sure to whitelist this email so it will not be marked as spam.

 

If you do not receive an email with your tracking number, it is possible that additional information is needed before we can ship your package. Please look out for an email requesting additional information. Or send us an email at customercare@nosesecret.com and provide your order #, and we will let you know why your package has not been shipped yet.

When will my package arrive?

*Only Priority Mail Express Domestic delivery is guaranteed (1 or 2 days)with exceptions (see USPS for details). No other shipping methods offer a guaranteed delivery date.

Which countries offer delivery confirmation?

International orders delviery outside the USA do not provide tracking informaiton when shipped via First class parcel internationl via USPS. HOwver, some countries provide delivery confirmation . See list here